The Importance of Take-Out Food Packaging Attributes: Conjoint Analysis and Quality Function Deployment Approach

Industrial Engineering Department, Faculty of Engineering, Bina Nusantara University, Jl. KH Syahdan 9, Jakarta, 11480, Indonesia

^a e-mail: dwidaningrum@binus.edu

Published online: 28 March 2014

Abstract

This research aims to investigate the importance of take-out food packaging attributes, using conjoint analysis and QFD approach among consumers of take-out food products in Jakarta, Indonesia. The conjoint results indicate that perception about packaging material (such as paper, plastic, and polystyrene foam) plays the most important role overall in consumer perception. The clustering results that there is strong segmentation in which take-out food packaging material consumer consider most important. Some consumers are mostly oriented toward the colour of packaging, while another segment of customers concerns on packaging shape and packaging information. Segmentation variables based on packaging response can provide very useful information to maximize image of products through the package’s impact. The results of House of Quality development described that Conjoint Analysis – QFD is a useful combination of the two methodologies in product development, market segmentation, and the trade off between customers’ requirements in the early stages of HOQ process